Shipping policy

Effective as of [11/20/2023]

General Information

At Altayba, we are committed to delivering our high-quality products to our customers efficiently and reliably. This shipping policy outlines our practices and terms for shipping within the United Arab Emirates (UAE) and to neighboring countries including Oman, Kuwait, Bahrain, and the Kingdom of Saudi Arabia (KSA).

Shipping Destinations

  1. Within the UAE: We offer delivery services across all emirates in the UAE.
  2. International Shipping: We also extend our delivery services to Oman, Kuwait, Bahrain, and KSA.

Shipping Timeframes

  1. Next Day Delivery: We provide next day delivery for orders within Dubai, Sharjah, and Abu Dhabi, subject to order processing times and stock availability.
  2. Other Emirates: For other emirates in the UAE, the delivery time is typically 2-3 days.
  3. International Shipping: Delivery times for orders to Oman, Kuwait, Bahrain, and KSA will vary based on location and customs clearance processes.

Shipping Charges

  1. Shipping charges vary depending on the destination, size, and weight of the order.
  2. Free shipping may be offered as part of promotional activities or for orders exceeding a certain amount. Please refer to our website for current promotions.

Order Processing

  1. Orders are processed during normal business hours. Orders placed on weekends or holidays will be processed on the next business day.
  2. Customers will receive a confirmation email with a tracking number once their order is dispatched.

Customs, Duties, and Taxes

  1. Customers are responsible for any customs, duties, and taxes applicable in their country.
  2. Altayba is not responsible for delays due to customs clearance processes.

Shipping Restrictions

  1. Certain products may have shipping restrictions due to their nature or packaging.
  2. We reserve the right to cancel or modify an order if it cannot be shipped due to legal or regulatory reasons.

Changes to Shipping Policy

Altayba reserves the right to update or modify this shipping policy at any time. All changes will be posted on our website and will be effective immediately upon posting.

Contact Us

For any queries or concerns regarding our shipping policy, please contact us through the contact form on our website.