Refund policy

Effective as of [11/20/2023]

Overview

At Altayba, we are committed to ensuring the satisfaction and well-being of our customers. Our return and refund policy is designed to provide a fair process for handling issues with our food supplements.

Return Policy

Due to the nature of our products, Altayba does not offer a direct automated return option. However, we understand that there might be instances where a product may not meet the expected quality standards due to being faulty, damaged, or expired.

In such cases, customers are encouraged to contact our support team via the contact form available on our website. Please provide a detailed description of the issue, including any relevant images or documentation. This will enable our customer service team to initiate a thorough investigation into the matter.

Refund Eligibility

If the investigation concludes that the product is indeed faulty, damaged, or expired, we will process a refund. The following conditions apply:

  1. Proof of Purchase: The customer must provide valid proof of purchase from Altayba.
  2. Condition of Product: The product must be in the same condition as when it was delivered. Opened or partially used products are not eligible for a refund unless they are proven to be faulty.
  3. Reporting Window: Issues must be reported within 14 days from the date of purchase.

Refund Process

Upon confirmation that the product is eligible for a refund, we will credit the full purchase amount back to the original method of payment. The refund process may take up to 30 business days to be completed.

Contacting Customer Support

For any queries or concerns regarding our return and refund policy, please reach out to our customer support team through the contact form on our website. We are dedicated to providing prompt and efficient service to resolve your concerns.

Amendments to the Policy

Altayba reserves the right to amend this return and refund policy at any time. All amendments will be posted on our website and will be effective immediately upon posting.

Thank you for choosing Altayba for your health and wellness needs.